Are Customer Experience Challenges
Impeding Your Growth?
Resonance
Your Customer Success team has struggled to adapt your product to your customers' changing needs. Your customer is no longer sure your product is right for them.
Differentiation
Your customers do not understand how your product is different from your competition; they are not buying more from you and are pressing you on price.
Substantiation
Your customer cannot see a direct link between using your product and achieving their business goals. Your team struggles to demonstrate to your customers that your product is delivering a measurable impact.
These have an impact on your ability to increase sales, expand your share of wallet with your existing customers and retain those relationships
WE CAN HELP
The right approach to Customer Experience (CX) converts passive customers into motivated and engaged consumers of your product, that stay. We use a market-leading Customer Experience Innovation framework to help you turn the tide and start driving sustainable, above-market growth.
Top Impacts From Customer Experience Transformation
3+
Improvement in Net Promoter Score
80M+
Increase in Annual Recurring Revenue
11%
Improvement in Client Retention
7%
Reduction in Operational Inefficiencies
How We Help
Increase Customer Lifetime Value
We help re-wire the customer journey around your most valuable customers and optimize to secure their loyalty long term
Unlock Innovation From Within
Unlike traditional consulting methods, we leverage institutional knowledge to secure unparalleled ownership, clarity, and alignment
Empower Your Talent
Your team will have greater capability and capacity to turn your innovation into your customers’ reality
ABOUT US
We Live & Breathe Customer Experience
At Tabitha Njeri Consulting, we believe that anxiety over customer attrition and poor revenue results are not the kinds of things that should keep you up at night.
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That’s why we have designed powerful solutions to equip growth-minded executives with the necessary resources to solve complex customer experience problems and accelerate their organization’s performance.
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Our proprietary AISOC framework applies the latest research in Tabitha Njeri Consulting and growth strategy to deliver sustainable progress and predictable results.
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We help you ensure the transformation sticks—working with your people to reach their full potential.
Meet the Team
TESTIMONIALS
CONTACT US
Unleash a New Era Of Success
Have any questions? Get in touch with us.